Catered & Self-Catered

ALPINE QUESTS – TERMS & CONDITIONS FOR CATERED & SELF-CATERED

 

BOOKINGS AND PAYMENTS                                                                                                                          

To book - Winter Catered Chalets ‘AARON’, or 'COEUR de BOIS' a deposit of 150€ Euros per person, is required to secure the booking. Deposits are taken by Visa, Visa Debit or MasterCard and can be phoned through to ALPINE QUESTS. The balance must be settled in full 10 weeks prior to the start of your holiday. See your Booking Form for payment details and details for Electronic Transfer via your bank. If you choose to pay the holiday Balance by Visa, Visa Debit or MasterCard a 2% surcharge is added. Electronic Transfer via your bank will not incur the 2% card surcharge. Bookings made within 10 weeks of your arrival (last minute), are to be paid in full. Payment will be taken by Visa, Visa Debit or MasterCard with a 2% surcharge added. Single room supplement is 150€ Euros (two rooms maximum), for New Year/Half Term full per person rate. ALPINE QUESTS reserve the right to cancel your booking if the balance is not paid in full and on time, the cancellation is without refund of any of the deposit. Payments made to ‘ALPINE QUESTS’ are paid into a business client account. Payments will remain there until the completion of your holiday. This ensures that your money will be refunded in the event of ALPINE QUESTS’ becoming insolvent.

To book – Summer Self-Catered Chalets ‘AARON’, or 'COEUR de BOIS' a deposit of 20% is required to secure the booking. The balance must be settled in full 10 weeks prior to the start of your holiday. See your Booking Form for payment details and details for Electronic Transfer via your bank. If you choose to pay the holiday Balance by Visa, Visa Debit or MasterCard a 2% surcharge is added. Electronic Transfer via your bank will not incur the 2% card surcharge. Bookings made within 10 weeks of your arrival (last minute), are to be paid in full. Payment will be taken by Visa, Visa Debit or MasterCard with a 2% surcharge added. ** In addition, a 1000€ Euros ‘Caution’ payment will be required upon your arrival for the chalet you are booked into. This ‘Caution’ is taken in case of damages, breakages, left rubbish and bottles. This ‘Caution’ is taken as Visa, Visa Debit or MasterCard details and held in a safe until checks have been made (please note thorough checks are done after your departure). Should any damages, breakages, left rubbish and bottles be found after your departure, appropriate costs will be deducted from your card details.  You will be notified by email with an attached receipt outlining any costs. When we are happy with everything your card details will be destroyed, less deductions, if any.

Chalets ‘AARON’ and 'COEUR de BOIS' are all quality chalets and are rented at very cost-effective prices. These costs do not include cleaning charges. At the start of your holiday the Chalets are rented to you, clean and tidy. Please leave it as you find it. You have the option to clean it yourself or pay an additional fee from 150€, which is only payable in resort. 

 

Booking Forms – Winter Catered & Summer Self-Catered

We will send to you a booking form and our terms and conditions. Please clearly fill in the booking form. The party leader (18 years and over) must read and complete the bottom of the Booking Form and the bottom of the T&C, agreeing to act on behalf of the other party members, taking responsibility to keep all other party members informed.

All Booking Forms should be emailed back to info@alpinequests.com

 

FOR CATERED CHALETS                                                      

Aaron (Winter Catered & Summer Self-catered), Coeur de Bois (Winter Catered & Summer Self-Catered), Payable by Credit Card or Electronic Transfer. See Booking Form for details                           

 

ALPINE QUESTS (Office)

110 Chemin de Sous Vonnes

74390

Chatel

FRANCE

 

CURRENCY/EXCHANGE RATE

Payments for Catered & Self-Catered chalets ‘AARON’ & 'COEUR de BOIS' are paid to ALPINE QUESTS in Euros and will be calculated at the rate of exchange, on the day of the transaction. (The quotes in Pounds Stirling on our web page are for guidance purposes only). Please note that prices quoted throughout in Euros may change, due to exchange rate fluctuation. Any goods or extra services supplied by ALPINE QUESTS whilst in resort must be paid for in Euros cash or by Visa, Visa Debit or MasterCard and are subject to a 2% card surcharge.

 

INSURANCE AND TRAVEL

ALPINE QUESTS for advise only, we recommend you take out adequate cover well before your travel date. Holiday/Travel/Medical/Winter/Summer sports insurance is, essential. You need ensure that your cover takes effect prior to your travel date and covers the full holiday period. It is also wise to have an EHIC (from UK post offices). ALPINE QUESTS do not supply insurance cover.

A valid insurance, passport and/or visas are the guest’s responsibility. ALPINE QUESTS will not except any responsibility for guests travel arrangements, road hold ups, road diversions, guest’s personal wellbeing, possessions, hired equipment, lost lift passes, any booked lessons, booked trips, adverse weather conditions, avalanche, landslides, floods, volcanic disruption, too little or too much snow, war, riots, civil action, strikes, terrorism, fire, industrial disputes, any technical problems or events taking place or happened beyond their control. ALPINE QUESTS will not pay compensation.

 

GENEVA AIRPORT TRANSFERS (Winter & Summer)

On arrival day, the chalet/s are available from 16.00. On day of departure the chalets must be vacated by 10.00.

Flight Arrivals – When arriving at Geneva Airport, after collecting your luggage, the journey to Chatel is approx. 1.5 hours.

Flight Departures – When departing your chalet, the return transfer departs around 4 – 5 hours, before your flight time.

NOTE: If your flight/s are delayed, cancelled or moved to another time or day and ALPINE QUESTS needs to re-schedule or bring in a third party on your behalf, all transfers will have an additional charge and the funds will be collected by Alpine Quests from you in resort. It is your responsibility to notify Alpine Quests of all flight details, the number of passengers and of all passenger names and child’s ages. Babies, infants and children are also charged for transfers. ALPINE QUESTS have some booster seats and a baby seat (not rear facing). All passenger seats numbers must be booked well in advance.

When there is more than one flight per group arriving, and departing out of Geneva Airport, all flight details are required for all flights, including the names and number of people on each flight.

Transfers on arrival: Charged or free transfers do not guarantee your collection from Geneva airport at the time you arrive, at the airport. Transfers may be shared with other guests from other chalets.

Transfers for arrival & departure of the chalet: You will be notified in an email of your collection time (normally in the week before your holiday). Whilst on your holiday, you will be notified of your departure time from the chalet. Arrivals transfers and departures transfers will fit with Alpine Quests schedule.  Arrival waiting time could be up to 1 hour approximately. You will be notified of the time of your departure, which could be between 3 to 5 hours before your flight time.

Private Transfers: Prices will be quoted to you. You will be collected at the time you arrive. You will depart at the time notified to you.

NON-Geneva transfers: All non-Geneva transfers will be charged accordingly and based on information given to Alpine Quests, by the client.

Summer: Transfers can be booked from and to Geneva Airport. Bikes are charge for.

Self-Catered Chalets: Transfers can be booked on the above terms.

Parents travelling with babies/infants MUST notify us if, there is a need for ‘Baby/infant’ seats. Parents must bring their baby/infant seat, if you’re not happy with what Alpine Quests provide.

ALPINE QUESTS will not except any responsibility for guests travel arrangements, road hold ups, road diversions, adverse weather conditions, avalanche, landslides, floods, volcanic disruption, snow on the roads, war, riots, civil action, strikes, terrorism, fire, industrial disputes, any vehicle technical problems or events taking place or happened beyond their control. ALPINE QUESTS will not pay compensation.

 

BEHAVIOUR & CONDUCT

The chalet and the facilities are only available for use, to the guests who have booked to stay in the chalet, NOT for outsiders. All party members must behave responsibly, so as not to cause a nuisance to other people whilst on holiday with ALPINE QUESTS. Parents are always asked to supervise their children. ALPINE QUESTS do not operate a babysitting service. Self-catering is not permitted in the catered chalets at any time. ALPINE QUESTS operate a No Smoking policy in any part of the chalet or a self-catering chalet. ALPINE QUESTS reserve the right to question any guests on this matter, if they suspect them to have smoked inside, appropriate action will be taken. It will be at the discretion of ALPINE QUESTS to terminate the holiday without written notice, of people who indulge in serious misconduct. If any client/s willfully, recklessly or negligently damages any accommodation, property or person/s we will have no alternative but to terminate the remainder of their holiday, NO refund will apply. ALPINE QUESTS reserve the right to make claims for any damage caused. No outdoor footwear to be worn inside the any of the catered chalet, or self-catered chalet. No pets are allowed in any of the catered or self-catered chalet.

 

FOOD (Catered)

Two evenings in the week all guests will be required to eat out at a restaurant, to be paid for by the client (not Alpine Quests). Self-catering on these nights or bringing in food is not permitted in the chalet. You are not permitted to enter or use the chalet kitchen and its facilities/equipment. We can recommend restaurants and reserve these for you. Catered guests are NOT permitted to enter the kitchen other than for water. Meals are provided at set times and at no time are guests to use the catered chalet facilities to make snacks or prepare food for themselves or others. Children’s meals are 2 courses, served at an earlier time to the adults. Their meals will be different to those served to adults unless special arrangements have been made at the time of booking. If, children are to eat adult meals the child/teen price will be increased. Catered guests arriving at the chalet after 20.00 hours and before 21.00 on arrival day will be served 'Homemade' soup and dessert and after 21.00 a sandwich will be prepared (not the 4-course meal). People with food allergies and those who need 'Specialist Foods' must inform us at the time of booking and though we will try to accommodate you, it may not be possible to obtain 'Specialist Foods/Produce’ you require. Therefore, we strongly advice that you bring items that you need. We do not cater for Vegan, Kosher & Halal diets). If a guest is unable to leave the chalet due to an injury, a sandwich can be purchased in the morning from a member of staff.

 

HOT TUB & SAUNA

ALPINE QUESTS accept no liability for personal injuries or accidents whilst using these facilities. The hot tub will be available until 20.00hrs. and the sauna will be available between 16-00hrs and 20-00 hrs. Children under the age of 14 who wish to use the facilities, MUST always be supervised by an adult (18 years and over). The games room is always available; however, noise levels must be respected after 23-00 hrs. Adults must not leave unsupervised children. Towels & Robes – ANY guests wishing to use other facilities outside of the chalet (e.g.: swimming pool/gym/massage), MUST bring with them, their own in their suitcase. 

 

WINTER SKI PASSES & SUMMER MULTI PASS

We can book your winter ski passes, so no queuing or time wasting. Enter your requirements on the booking form. The pre-booked ski passes can be paid by credit card or Euros cash within resort. Summer MultiPass is by voucher through Alpine Quests. Alpine Quests holds no responsibility for price increases on any passes or loss of any passes.

 

SKI HIRE

Alpine Quests are teamed up with SkiHire2U.com who are mobile, delivering quality equipment and service direct to you at the chalet. No waiting in busy shop queues. All the fitting is done in the comfort of the chalet by using SkiHire2U. It is that simple Select your equipment on-line at SkiHire2u.com. Equipment delivered the chalet when a time suits you. English speaking & highly trained staff giving a pleasant fitting experience, 7 days a week SkiHire2u offer return chalet visits 07.30 – 22.30 if you need or want to change anything. Collection of all equipment from the chalet at the end of your holiday. All equipment is maintained by high quality technology. To view & reserve equipment go to http://www.skihire2u.com/ or simply fill in their on-line booking form. 10% is discounted to all Alpine Quests clients.           **Guests who have booked ski hire with/from other shops and companies will need to organize their own collection and return of equipment. 

 

CATERED PRICES INCLUDE Chalets AARON’ & 'COEUR de BOIS'                                                                        

Accommodation for 7 nights.

Breakfast served each morning between 08.00 & 09.00

Afternoon tea and cake on 7 days. (Winter only)

Evening meals for 5 nights out of 7, with wine. (Winter only)

Linen, towels, bathrobes, and hairdryers

Cot and highchair (not the cot bedding, please supply own)

For children up to the age of 1, parents are asked supply the baby’s and/or infants’ own food

 

NOT INCLUDED IN THE CATERED PRICE

Any travel arrangement

Car hire

Holiday/Travel/Winter/Summer/Sports Insurance

Personal/Medical Insurance

Minibus service to ski hire shops

Winter lift passes, ski, boot or other equipment hire

Summer lift passes and MultiPass

Ski schools and any ski school tuition

Restaurant meals on the staff’s nights off

Child minding/babysitting

Excursions

Other costs and expenditure

Lunch-time snacks

Laundry Services

Toiletries

ANY guests wishing to use other facilities outside of the chalet (e.g.: swimming pool/gym/massage), MUST bring with them, their own in their suitcase.    

Tourist Tax is charged in resort at 0.90€ Euros per adult, per day (18 years + inclusive. Example 7 nights = 6.30€). This fee is NOT included in the cost of your holiday. Payment is collected in resort. You have the option to pay by Euros cash, or card.

                                                                                                                     

SELF- CATERED CHALETS ‘AARON' & ‘COEUR de BOIS’ (Available in Summer, paid in Euros)

All of the above and below terms and conditions apply (Where applicable). To book – Summer Self-Catered Chalets ‘AARON or 'COEUR de BOIS' a deposit of 20% is required to secure the booking. The balance must be settled in full 10 weeks prior to the start of your holiday. See your Booking Form for payment details and details for Electronic Transfer via your bank. If you choose to pay the holiday Balance by Visa, Visa Debit or MasterCard a 2% surcharge is added. Electronic Transfer via your bank will not incur the 2% card surcharge. Bookings made within 10 weeks of your arrival (last minute), are to be paid in full. Payment will be taken by Visa, Visa Debit or MasterCard with a 2% surcharge added. ** In addition, a 1000€ Euros ‘Caution’ payment will be required upon your arrival for the chalet you are booked into. This ‘Caution’ is taken in case of damages, breakages, left rubbish and bottles. This ‘Caution’ is taken as Visa, Visa Debit or MasterCard details and held in a safe until checks have been made (please note thorough checks are done after your departure). Should any damages, breakages, left rubbish and bottles be found after your departure, appropriate costs will be deducted from your card details.  You will be notified by email with an attached receipt outlining any costs. When we are happy with everything your card details will be destroyed, less deductions, if any.

Chalets ‘AARON’ and 'COEUR de BOIS' are all quality chalets and are rented at very cost-effective prices. These costs do not include cleaning charges. At the start of your holiday the Chalets are rented to you, clean and tidy. Please leave it as you find it. You have the option to clean it yourself or pay an additional fee from 150€, which is only payable in resort. 

If you choose to leave very early on the morning of departure, please go quietly.

Check-in: Chalets ‘AARON’ & 'COEUR de BOIS' are available from 16.00 at the start of your stay.

Vacating: Must be vacated by 10.00 on the day of your departure. 

 

SELF-CATERED INCLUDES (Summer)                                                                                                     

A welcome pack of (milk, tea, coffee, sugar, juice and a cake)

Electricity

 

NOT INCLUDED IN THE SELF-CATERED PRICE

Transfers from and to Geneva Airport (Winter & Summer - Transfers available on request)

Any travel arrangements

Car hire

Holiday/Travel/Winter/Summer/Sports insurance

Personal/Medical insurance

Winter lift passes, ski, boot or other equipment hire

Summer lift passes and MultiPass

Ski schools and any tuition

Excursions

Other costs and expenditure

Cleaning (from 150€ to be paid in resort)

Towels and tea towels

Bed linen only, can be hired (12€ for singles & 24€ for doubles)

Cot and highchairs can be hired (not the cot bedding, please supply own)

Tourist Tax is charged in resort at 0.90€ Euros per adult, per day (18 years + inclusive Example -7 nights = 6.30€). This fee is not included in the cost of your holiday. Payment is collected in resort. You have the option to pay by Euros cash, or card.

 

CANCELLATION (by you)

If you wish to cancel your booking after we have accepted it, the person who signed the booking form (or made the booking) must send signed instructions immediately to

ALPINE QUESTS, by recorded delivery to the following address:

 

ALPINE QUESTS (Office)

110 Chemin de Sous Vonnes

74390

Chatel

FRANCE

 

Cancellation takes effect on the date we receive your letter. If you cancel after we have confirmed your booking, we will take a ‘Cancellation Charge’ per person as shown below:

More than 42 days     Loss of deposit

42-29 days                   50% of the cost of the holiday

28-22 days                   70% of the cost of the holiday

21-8 days                     90% of the cost of the holiday

7 days or fewer          100% of the cost of the holiday

These charges reflect our estimated loss as a result of dealing with your booking, to the point of cancellation and any other losses we may have to pay. If you wish to change your booking, we will do our up most to fit another date to suit you. If the amended date is a lesser price ALPINE QUESTS reserve the right to retain the higher price booking fee. If the price is higher, we will require the extra fee prior to your holiday. If this is not agreed ALPINE QUESTS will follow the ‘Cancellation Charge’ shown above.

                                                                                                                                                                                                                        

CARD PAYMENTS TERMS AND CONDITIONS

This facility is provided by the French branch of SARL Alpine Quests, which means that the transaction will be charged in Euros. The rate charged will be that shown by the currency converter website at the time the charge is made. PLEASE NOTE YOU MAY BE CHARGED AN FX FEE BY YOUR CARD PROVIDER FOR USING YOUR CARD ABROAD. THE FEE WILL BE BUILT INTO THE RATE YOUR CARD PROVIDER CHARGES. PLEASE CHECK THE BACK OF YOUR CREDIT CARD STATEMENT FOR FULL DETAILS. If the amount charged to your credit card in Sterling is different to the amount quoted in the booking confirmation, the difference must be absorbed by you the client. Cards NOT accept are: Amex, Switch and Diners.    

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